Am I the only one who notices?
More than a generation of people have lived their lives communicating digitally. To call the water department and ask for their billing statement requires note-taking. They do not know how to intereact, to ask questions, to field responses and to , yes, ask more questions.
Talking to people is useful. It provides information that you may have been looking for, and other information that may even be better yet. Plz talk to people again.
And be courteous enough to pop back a simply friendly reply when someone responds to your request.